Contact Us

We’re here to help.

If you have any questions about our products, orders, shipping, or returns, please don’t hesitate to reach out. Our customer support team is committed to providing clear and timely assistance.

How to Contact Us

📧 Email: tessicofficial@gmail.com
You may also contact us using the form on this page.

⏱ Response Time:
We typically respond to all inquiries within 12–24 business hours, Monday through Friday.

Before You Contact Us

To help us assist you more efficiently, we recommend checking the following first:

• FAQs: Many common questions are answered in our FAQ section

• Product Descriptions: Detailed information about materials, sizing, and care can be found on each product page

Order & Shipping Inquiries

• Tracking information is usually sent within 1–3 business days after your order is placed, once processing is complete

• If you are contacting us about an existing order, please include your order number in your message

Providing this information helps us resolve your request more quickly.

Exchanges or Item Changes

If you need assistance with changing or exchanging an item, please include:

• Your order number

• The item you wish to exchange

Our team will guide you through the next steps based on your order status.

Business Hours

If you have questions about tracking, shipping status, or delivery, please contact us:

📧 Email: tessicofficial@gmail.com
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
📍 Business Address: Jensen Road, 3072 VIC, Australia

Thank you for choosing Tessic.
We appreciate your trust and look forward to assisting you.

— The Tessic Team