Track Order & Shipping Claimer

We want to make tracking your order as clear and straightforward as possible. Below you’ll find information on how to track your shipment and what to expect during the delivery process.

How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to follow your package through the carrier’s tracking system.

📧 Tracking or shipping questions:
tessicofficial@gmail.com

Tracking Status Updates

Please note:

Tracking information may take 2–5 business days to appear or update after shipment
Some international or low-cost shipping methods may show limited tracking updates while the package is in transit

If your tracking status does not update within this timeframe, please contact us and our support team will assist you.

Shipping Timeframes

Delivery times vary depending on destination, carrier operations, customs processing, and external factors such as holidays or weather.

Estimated delivery times are provided on our Shipping Policy page and should be considered approximations, not guarantees.

Delayed Shipments

Occasionally, shipments may take longer than expected due to circumstances beyond our control, including customs inspections or carrier delays.

If your order appears delayed beyond the estimated timeframe, please contact us and we will help review the shipment status and available next steps.

Lost or Missing Packages

If a package is confirmed as lost in transit by the carrier, we will work with you to provide a reshipment or refund, in accordance with our Shipping and Return policies.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

If a package is returned to us due to an incorrect or incomplete address, we will contact you to assist with reshipment or refund options where applicable.

Multiple Shipments

For logistical reasons, items from the same order may be shipped in separate packages. Each shipment will have its own tracking information when available.

Need Help?

If you have questions about tracking, shipping status, or delivery, please contact us:

📧 Email: tessicofficial@gmail.com
🕘 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
📍 Business Address: Jensen Road, 3072 VIC, Australia